To understand the basics and keep your knowledge up to date.

This course takes learners through the typical working day of a fibre engineer, from morning preparation to closing a completed job. Using a practical, step-by-step approach, it highlights the essential safety checks, customer service standards, technical skills, and compliance requirements needed to carry out fibre installation and maintenance effectively.

Designed for both new engineers and those requiring refresher training, the course blends industry best practice with real-world scenarios. Learners will gain the knowledge and confidence to approach each stage of the job professionally, safely, and with customer satisfaction in mind.

Learning Outcomes

By the end of this course, learners will be able to:

1. Prepare for the working day by carrying out PPE checks, vehicle inspections, equipment preparation, and dynamic risk assessments.

2. Demonstrate safe travel and site arrival procedures, including traffic planning, StaySafe use, and compliance with site access requirements.

3. Apply effective customer service skills, including communication, managing expectations, and respecting GDPR/data privacy.

4. Identify and mitigate site hazards, including utility avoidance, overhead/underground works, confined spaces, manual handling, and weather-related risks.

5. Carry out external works in line with pole classifications, cable routing best practice, and H&S standards.

6. Perform internal works neatly and safely, ensuring proper ONT placement, cable management, and minimal customer disruption.

7. Use and maintain specialist equipment, including OTDRs, cleaning tools, and fibre test gear, following calibration and stock control processes.

8. Close jobs professionally, including accurate app submissions, photo evidence, compliance checks, and clear customer explanations.

9. Respond appropriately to common issues (faults, obstacles, customer queries), knowing when to escalate or report incidents.

10. Reflect on professional standards and continuous improvement, contributing feedback to improve safety, efficiency, and customer experience.

This short refresher course is designed for operatives who have previously completed TETRA Ladder Safety System training and require an update on best practices and current safety standards. The course provides a concise overview of the correct setup, use, and inspection of the TETRA Ladder Safety System, including the identification and mitigation of common hazards encountered during work at height.

Through a combination of classroom instruction and practical demonstration, participants will revisit key safety protocols, risk assessment procedures, and recent updates to industry guidance. The refresher aims to reinforce safe working behaviours, promote compliance, and ensure ongoing competence when using TETRA ladder equipment.

Learning Outcomes:

• Recall the essential components and correct setup of the TETRA Ladder Safety System

• Identify and mitigate risks associated with ladder use

• Apply current safe working practices and relevant regulations

• Demonstrate effective pre-use inspection and reporting procedures

• Maintain personal and team safety while working at height

Welcome to the Workplace Drug & Alcohol Screening e-learning course.

This course is designed to equip authorised workplace screeners with the knowledge and practical skills needed to carry out effective and legally compliant drug and alcohol screening using the DrugWipe Dual device and Drager Alcometer 6000.

You’ll learn:

• How to use the DrugWipe Dual for skin and saliva drug screening

• The correct process for screening, recording, and confirming results

• Essential do’s and don’ts to ensure accurate, reliable workplace testing

• The importance of company policy, legal compliance, and chain-of-custody procedures

• How to handle positive test results, including confirmation testing and communication with employees

By the end of the course, you’ll be confident in:

• Using DrugWipe and Drager equipment safely and correctly

• Reading and interpreting results

• Following company procedure and UK legal standards

• Ensuring the process protects both the employee and the employer

This course includes interactive demonstrations, hands-on tasks, and essential Q&As to help reinforce your learning. All successful participants will receive a certificate of completion.

To reduce the number of utility strikes due to negligence; Improve workforce understanding of Utilities & Tracing Utilities.

Ensure installers understand the requirements to complete a pre-work check in accordance with PIA regulations and conform with training delivered in induction and SA001 courses.

These procedures provide essential guidance on safe utility tracing, drilling practices, and incident response for all engineers and operational staff. They outline the required steps to prevent utility strikes, protect people and property, and ensure full compliance with company and industry standards. The SOPs detail best practices for pre-drill inspection, risk assessment, safe drilling, and escalation processes following any incident. By following these standards, all personnel help maintain a culture of safety, professionalism, and accountability, protecting lives, infrastructure, and the reputation of the business.